1. Am I able to see another doctor if my family doctor is not available?

Yes, you are able to see another doctor only if it is during the walk-in hours (Monday to Thursday, 5-8pm) . You cannot see another doctor during scheduled appointment hours (Monday to Friday, 9am-5pm). Specific types of treatments may be scheduled with another physician.

2. Can I book an appointment for walk-in hours?

No, the urgent care hours are strictly a first-come, first-see basis. Appointments will not be scheduled during this time.

3. How can I find out which doctor will be working the walk-in Clinic?

Our website calendar lists which doctor is working each night for the walk-in hours. Please be aware that due to unforeseen circumstances, scheduling may change.

4. Can I get any blood work done at the clinic?

Our office has an INTERNAL blood lab, which means that that we can only do blood work when it is ordered by one of our physicians. If it is ordered by a specialist or another doctor, we are unable to do it at the clinic. Even if your doctor is copied on the requisition to receive results, we are unable to do the blood at the clinic. Please check with reception to verify if you are able to do your blood work at the clinic, as some special tests cannot be collected in the office.

5. Can my medical information be obtained over the phone?

Unless given explicit instruction from a physician, medical information will not be provided to a patient over the phone by reception. If you would like another person to receive information about your health, we need written consent.

6. I’m running low/out of my prescription medication. What do I do?

If you need additional refills of your prescription medication you can either book an appointment with your family doctor or call your pharmacy and ask that they send us an authorization refill request. Requests will not be taken over the phone by patients. Please be aware that it may take up to 3 business days for prescriptions to be refilled by the doctor. Pain management and controlled substance prescriptions can only be refilled by coming to see your family doctor.